An AI chatbot for your website that answers in Bangla and English
It replies to price, size and delivery questions day and night using your own business information, saves the customer's details, and passes anything complex to your team on WhatsApp.
- Bangla and English replies
- Answers from your own information
- Always current prices
- Lead capture
- Human handover on WhatsApp
EOMS BD is an AI chatbot solution provider in Bangladesh that builds AI chatbots for business websites. The chatbot answers customers in Bangla and English using only the business's own product, price and delivery information, captures the customer's name and phone number as a lead, and hands complex questions to a human on WhatsApp. It suits shops, manufacturers and service businesses that get the same questions every day on Messenger and phone.
চ্যাটবট কি এবং কিভাবে কাজ করে?
চ্যাটবট হলো ওয়েবসাইটের একটি চ্যাট উইন্ডো যা কাস্টমারের প্রশ্নের উত্তর স্বয়ংক্রিয়ভাবে দেয়। EOMS BD-এর AI চ্যাটবট আপনার নিজের পণ্য, দাম ও ডেলিভারির তথ্য থেকে বাংলা ও ইংরেজিতে উত্তর দেয়, কাস্টমারের নাম ও ফোন নম্বর সেভ করে, আর জটিল প্রশ্ন WhatsApp-এ আপনার টিমের কাছে পাঠিয়ে দেয়।
The same questions, all day, every day
Most customer messages in Bangladesh ask a handful of things: price, size, stock and delivery charge. Answering them by hand keeps your team busy and still leaves customers waiting. A chatbot for business website visitors handles the repeat questions first.
Messenger inbox overload
"Price koto?", "Dhaka-r baire delivery hoy?" and "size ki ki ache?" arrive hundreds of times, and each needs a person to reply.
Nobody answers at night
Many customers browse late at night. If nobody replies until morning, a large share of them have moved on.
Different answers from different staff
One staff member quotes an old price, another forgets the delivery charge, and the customer loses trust.
Visitors leave without a trace
Someone reads your website, has a question, finds no quick answer and leaves. You never get their number.
Watch the chatbot answer a customer
This animated chat shows a customer asking about price, size and delivery. Switch between Bangla and English to see the same conversation in both languages, ending with a handover to WhatsApp. The products and prices shown are samples.
- Bangla and English replies
- Answers from your own information
- Always current prices
- Lead capture
Everything your website will do
Bangla and English replies
Customers can write in Bangla, English or Banglish, and the chatbot replies in a natural, polite tone in the language they use.
Answers from your own information
It is set up with your products, prices, sizes, delivery charges, payment options and policies, and is instructed to stay within that information.
Always current prices
It can read live product and price data from your website, so when you update a price in the admin panel the chatbot follows.
Lead capture
When a customer is interested, the chatbot asks for name, phone and area and saves them in your dashboard with the full conversation.
Human handover on WhatsApp
Custom orders, complaints or anything it is unsure about are passed to your team on WhatsApp with the chat history attached.
Delivery and payment questions
Explains delivery charges inside and outside Dhaka, courier timelines, cash on delivery and bKash or Nagad advance payment, as you define them.
Spending limit on AI usage
AI usage is billed by the provider based on volume. You pay them directly and set a monthly spending limit, so costs stay under control.
Conversation history
Read every chat in your dashboard to see what customers ask most, spot wrong answers, and improve your product information.
From first call to launch in 5 steps
Discovery
We collect your product list, prices, delivery rules, payment options and common customer questions, and agree what the chatbot should and should not answer.
Design
We design the chat widget to match your brand and website, with a clear Bangla and English welcome message and a visible WhatsApp option.
Build
We connect the chatbot to your business information and the AI provider, add lead capture, handover rules and the conversation dashboard.
Test and train
We test it with real questions in Bangla, English and Banglish, tighten answers that are unclear, and train your team to update information.
Launch and support
We go live, review early conversations with you, and provide 6 months free support and 1 year of free bug fixing.
AI chatbot vs answering every message by hand
| Feature | With EOMS BD | Typical/manual way |
|---|---|---|
| Reply time | Within seconds, day or night | When a staff member is free |
| Language | Bangla, English and Banglish | Depends on who replies |
| Price accuracy | Reads your current price list | Staff may quote old prices |
| Lead capture | Name and phone saved automatically | Often not recorded |
| Complex questions | Handed to a human on WhatsApp with chat history | Customer repeats everything |
| Insight | All chats searchable in a dashboard | Scattered across phones and inboxes |
Frequently asked questions
A chatbot is a chat window on your website that replies to customers automatically. An AI chatbot understands questions written in normal language, including Bangla and Banglish, instead of only fixed buttons. EOMS BD sets it up to answer from your own business information.
When a customer types a question, the chatbot sends it to an AI model together with your product, price and delivery information and clear instructions to answer only from that. The model writes a reply, the chatbot shows it, and if the question is outside its scope it offers WhatsApp handover to your team.
Yes, AI can make mistakes, and we say this openly. That is why EOMS BD limits the chatbot to your own information, tells it not to guess, sends custom or unclear questions to a human on WhatsApp, and lets you review every conversation. It is a first line of support, not a replacement for your team.
Apart from the build, the AI part is usage-based: the AI provider charges for the messages processed, and you pay the provider directly from your own account. You can set a monthly spending limit with the provider, so a busy month cannot produce an unexpected bill. We give you a free quote for the build itself.
The chatbot runs on your website and hands conversations to your business WhatsApp, where your team continues the chat with full history. EOMS BD can also send WhatsApp notifications for new leads, orders and quotes, so all follow-up happens in the app your team already uses.
Adding an AI chatbot to a website typically takes 3 to 6 weeks, depending on whether it is part of a new website, how much product information there is, and which integrations you need. Most of the time goes into preparing and testing your information so answers are accurate.
Yes, 100%. The domain, hosting, source code and your AI provider account belong to you. You are not locked into EOMS BD and can change or extend the setup later.
Build the complete system
Let your website answer customers in Bangla
Book a free demo with EOMS BD and see an AI chatbot answering questions about your own products. Call or WhatsApp +880 1784-222255 or email info@eomsbd.com.
+880 1784-222255info@eomsbd.com · Dhaka, Bangladesh