Confirm real orders, track every return and block repeat fakers
Every order is checked before it is packed: phone confirmation, the customer's past delivery record, and your own blacklist. Returns are tracked to the parcel, with clear rules for who pays the delivery charge.
- Order confirmation queue
- Customer delivery-history check
- Risk score and flags
- Phone and address blacklist
- Advance or delivery charge first
EOMS BD builds reseller and dropshipping platforms in Bangladesh with an order, return and fraud control module: order confirmation before packing, a customer delivery-history check, return tracking with deduction rules, due tracking and a phone-number blacklist. It is for platform owners whose COD business loses money on fake orders and returned parcels. The aim is to stop bad orders before they reach the courier and to share return costs fairly with resellers.
রিসেলার ফেক অর্ডার ও COD রিটার্ন নিয়ন্ত্রণ সিস্টেম
EOMS BD বাংলাদেশের রিসেলার ও ড্রপশিপিং প্ল্যাটফর্মে অর্ডার কনফার্মেশন, কাস্টমারের আগের ডেলিভারি রেকর্ড চেক, রিটার্ন ট্র্যাকিং, ডিডাকশন নিয়ম, বকেয়া হিসাব এবং ব্ল্যাকলিস্ট ফিচার তৈরি করে। এতে প্যাক করার আগেই সন্দেহজনক অর্ডার ধরা যায়। রিটার্নের খরচ কে বহন করবে তা আগে থেকে নির্ধারিত নিয়মে হিসাব হয়।
How fake orders and returns drain a reseller platform
Cash on delivery makes buying easy, but anyone can place an order with any name and phone number. On a reseller platform the loss is shared between admin and reseller, and arguments start quickly.
Fake and prank orders
Orders with wrong addresses, switched-off phones or people who never intended to buy are packed and shipped, then come back with a delivery charge to pay.
High COD return rate
Customers refuse parcels at the door. Each return costs delivery and return fees, packaging, and stock that is stuck for days.
Disputes with resellers
Who pays for a returned parcel? Without written rules in the system, the admin and reseller argue over every case.
Returned stock goes missing
Parcels marked returned by the courier are not checked into stock, so damaged or lost items are discovered weeks later.
Watch returns and profit side by side
The live dashboard shows orders, sales, profit and returns, with sales vs cost bars. Switch between Admin, Reseller and Staff to see how each role views returns: the admin sees all, a reseller sees only their store, staff see the confirmation queue. Sample data only.
- Order confirmation queue
- Customer delivery-history check
- Risk score and flags
- Phone and address blacklist
Sample data — your platform shows your real numbers.
Everything your website will do
Order confirmation queue
New orders wait in a queue for a call or SMS confirmation. Staff mark them confirmed, cancelled or unreachable before anything is packed.
Customer delivery-history check
Before booking, the customer's phone is checked against your own order history and, where a courier offers it, the courier's success-ratio data.
Risk score and flags
Each order gets a simple risk level from past returns, cancellations and blacklist matches, so staff know which ones need a careful call.
Phone and address blacklist
Block numbers that repeatedly refuse parcels. Orders from blacklisted numbers are held for review or require advance payment.
Advance or delivery charge first
For risky orders or areas, ask for the delivery charge in advance through bKash or Nagad before shipping, using your own rules.
Return tracking to the shelf
Returned parcels are scanned back in, marked good or damaged, and restocked only after checking, with a full log per order.
Return deduction rules
Set who pays return charges in which case, and the system deducts the agreed amount from the reseller wallet with the order reference.
Due tracking
See money still due from couriers, resellers' negative balances and pending COD settlements in one place, ready to reconcile.
From first call to launch in 5 steps
Loss review
We look at how you currently confirm orders, handle returns and split return costs, and where money and stock are being lost.
Rules on paper
We write down confirmation steps, risk rules, blacklist policy and return deduction rules with you, so resellers know them before launch.
Build
We build the confirmation queue, risk checks, courier status sync, return scanning, wallet deductions and due reports.
Test real scenarios
We run test orders through confirmation, cancellation, delivery, partial return and damage to make sure every balance is right.
Train and support
We train your confirmation and warehouse staff, then provide 6 months free support and 1 year of free bug fixing.
Controlled orders vs ship-everything COD
| Point | With EOMS BD | Typical way |
|---|---|---|
| Before packing | Confirmation and risk check | Ship every order received |
| Repeat refusers | Blacklist and advance payment | Same number orders again |
| Who pays a return | Pre-set rules, auto deduction | Argued case by case |
| Returned stock | Scanned, checked, restocked | Counted when someone remembers |
| Money due | Courier and reseller dues in one report | Spread across notebooks |
| Proof in disputes | Full log per order | Chat screenshots |
Frequently asked questions
No system stops every fake order, but you can stop most of them before they cost money. EOMS BD platforms hold new orders for confirmation, check the customer's phone against past deliveries and your blacklist, and can ask risky customers for the delivery charge in advance through bKash or Nagad.
The system looks at the customer's phone number in your own order history, such as past deliveries, refusals and cancellations, and in your blacklist. Where a courier provides customer success-ratio data through its API or panel, that can be shown too, subject to the courier's terms. The result is a simple risk level that guides your confirmation staff.
Combine several steps: confirm orders by phone, write accurate product descriptions and photos so customers get what they expect, take advance delivery charges for risky orders, and track every return back into stock. The software supports these steps, but product quality and honest selling by resellers matter just as much.
That is your business decision. Common rules are that the reseller pays the return delivery charge when the customer refuses without reason, and the admin pays when the product was wrong or damaged. You set the rules in the panel, and deductions are made from the reseller wallet with the order reference.
Yes. When a parcel comes back, warehouse staff mark it good, damaged or missing items. Good stock goes back to inventory, damaged items are recorded separately, and any claim against the courier or supplier is tracked as a due.
A full reseller platform including this module typically takes 4 to 8 weeks, depending on modules and courier integrations. Adding order and return control to an existing EOMS BD platform takes less. We confirm the timeline after a free consultation.
Yes, 100%. The domain, hosting, source code and database are yours, including your blacklist and customer history. That history is one of your most useful assets for cutting returns, and it stays with you.
Build the complete system
Cut losses from fake orders and returns
Book a free demo with EOMS BD and see order confirmation, fraud checks and return tracking on a working reseller platform. Call or WhatsApp +880 1784-222255 or email info@eomsbd.com.
+880 1784-222255info@eomsbd.com · Dhaka, Bangladesh